You can contact our support team from the app or website. We’re available 24/7 by email for all inquiries.
For timely concerns, including account security, bank transfer issues, equities trading, restrictions, and options, you can also request phone support in the app from 8 AM to 8 PM ET, Monday through Friday. We offer 24-hour coverage on trading days for options.
Please note that we’re unable to service customers at our office locations and we don’t have an inbound number for phone support.

Education is essential to financial empowerment. Bettermentspin offers hundreds of digestible articles on the basics of investing, investing lingo, and market trends.

A trading halt is like a timeout for trading. During a halt, investors can’t buy or sell affected stocks or options temporarily, giving everybody a chance to catch their breath from erratic market movements. Halts are issued by stock exchanges like the NYSE and the Nasdaq, not by Bettermentspin.

We only support one account per customer. This means that if you already have an account tied to your Social Security number, you’ll need to regain access to your original account to use Bettermentspin , even if you submitted a new application.

If you’ve forgotten your account password or want to change it, tap the Forgot Password link on the login page of the Bettermentspin website to send a password reset email to your email address on file.

If you need help accessing your account, please contact us.

We recommend linking a checking account rather than a savings account to avoid potential transfer reversals. Read more about how to link your bank. To withdraw your funds smoothly, it’s best to transfer them to the same bank account you originally used to deposit the money into your Bettermentspin account. Any restrictions on your account could also make the withdrawal process take longer than expected.

It generally takes up to five trading days to transfer funds from your bank account to your Bettermentspin brokerage account. Keep in mind that weekends and national holidays don't count as trading days.

We made some changes to the Bettermentspin website to help us protect our customers. These changes prevent some third-party services from connecting to Bettermentspin accounts, including Mint. At this time, we don’t have plans to allow third-party logins, but we may revisit this in the future.

If you don’t have access to the email and phone number associated with your account, please contact us and we’ll help you update your account information.

To help ensure the safety of your account, we added additional security measures when attempting to sign into your account from a new device. Because of the change, you’re no longer able to verify a new trusted device by email alone. Instead, you’ll need to verify any new trusted devices using the phone number associated with your account.

Cryptocurrency prices are set by the supply and demand at each crypto exchange or trading venue, which can result in price differences across trading platforms at times. This is particularly true during periods of high volatility.
Bettermentspin Crypto sources liquidity (the availability of assets) from multiple trading venues to allow you to receive competitive pricing.

Not yet, but we’re working on it! We’re prioritizing safety and service reliability as we build out features that allow you to make cryptocurrency deposits and withdrawals.

To help ensure the safety and security of your account,we undergo regular updates and maintainance which can sometimes lead to service downtimes.